Levi's faced the challenge of integrating a resale model into their business while ensuring both profitability and customer satisfaction. Their goal was to create a program that would reduce waste by keeping products in circulation, drive revenue, engage customers, and enhance brand loyalty. They needed to create an operating model that fostered collaboration between e-commerce and store teams to ensure a seamless customer journey from product trade-in to purchase.
Leveraging our digital transformation and market expansion expertise, we assisted Levi's to develop the Secondhand program, unifying commercial and sustainability efforts around re-commerce initiatives. Our approach began with in-depth market research to understand the resale market, customer preferences, and competitive landscape, identifying key opportunities and challenges. We then created a comprehensive strategic plan outlining objectives, target markets, environmental impact, and key performance indicators, incorporating a three-year outlook with global expansion and a multi-channel approach. We developed advanced reporting to improve inventory management, track trade-ins, and accurately forecast pricing and demand, ensuring a sustainable supply chain.
Leveraging our digital transformation and market expansion expertise, we assisted Levi's to develop the Secondhand program, unifying commercial and sustainability efforts around re-commerce initiatives. Our approach began with in-depth market research to understand the resale market, customer preferences, and competitive landscape, identifying key opportunities and challenges. We then created a comprehensive strategic plan outlining objectives, target markets, environmental impact, and key performance indicators, incorporating a three-year outlook with global expansion and a multi-channel approach. We developed advanced reporting to improve inventory management, track trade-ins, and accurately forecast pricing and demand, ensuring a sustainable supply chain.
Collaborating with Kyle Newkirk has been an incredible journey for Sposie. Kyle's strategic blueprint was exactly what we needed to take our business to the next level. His thoughtful approach and insightful recommendations allowed us to explore new channels and streamline our operations. With Kyle's guidance, we've laid a solid foundation for future growth and achieved our business objectives. His dedication and expertise have been invaluable, and we couldn't be more grateful for his support. If you're looking to develop a strategic plan and drive sustainable growth, Kyle is the person to turn to.
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